We are writing to complain about our holiday in Venice. We stayed in the 'four-star' Hotel Rialto in June. The travel agent told us it would be fine at that time of years, but it was not 'sunny': it rained every day and the street were flooded. As a result,we couldn't walk about the famous streets of Venice.
Your brochure said that 'rooms overlook a canal' but our room brochure also said the hotel had baeutiful antique Venetion furniture- our room only had an uncomfortable bed and an old chair. When we complained to the receotionist, she offered us a suite-at an additional charge!
In a four-star hotel I expect to find a satellite,Tv, but there wasn't one in our room. When we asked the receptionist,she said there weren't any TVs in the hotel and that we could watch TV home. In addition to all these problems, room service was to slow.
In conclusion, our holiday to venice was ruined by all these inconveniences. We are very unhappy witj the service we received and we would like our money back. We await your reply and our compensation
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