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2010-04-11T11:40:06+02:00
Customer Services Department
Zenon Electronics
London SW12 7OP


Dear Sir or Madam ,

I am writing to complain about my mobile phone that I bought on 7th April from your website .

It sometimes stops in the middle of a song . To make it start , I have to turn the mobile phone off and then turn it on again . And when I want to send a message , it switch off .

I am returning the mobile phone to you with this letter. I would be grateful if you could repair the fault. If this is not possible , could you please send me a new mobile phone ?

I look forward to hearing from you .

Yours faithfully

XYZ