About two weeks ago
I ordered two items from your shop (pink crystal
earrings and a red plastic bracelet) which, as you
wrote on your website, should arrive to me in 3 days.
I waited for my package very long and I sent lots of
e-mails in this case to you, but I did not get any
answer. My package arrived after 11 days from date of
order and I did not find things that satisfy me inside.
I got blue earrings instead of pink ones and my bracelet
was broken. I expect you to exchange those items as soon
as it's possible.
<twoje imię i nazwisko>