Dear Sir or Madam,
I am writing to complain about the new Nokia 3370 mobile phone that I bought from your website on 14th January 2010.
When I turn on the music from the memory card on this mobile phone, there is no sound. It only shows which track it is and how long the track is. There is also a problem with text messages. I can send them but I cannot receive text messages.
I sent an e-mail to your company 7 days ago but I received an aswer that sometimes it happens with that mobile phone.
I would be very grateful if you could repair the faults. If this is not possible, could you please send me a new mobile phone?
I am enclosing the Nokia 3370 mobile phone together with the receipt with this letter.
I look forward to hearing from you.