1. passanger: good morning, sorry i'm late.
officer: good morning. it's not too late. Do you have everything you need?
p: yes, here's my passport.
of: its alright, thank you.
2. a: hello, excuse me.
b: hi, how can i help you?
a: i want to get to London centre.
b: You have to catch the bus #5 and get off at the second stop.
a: thank you very much!
b: you're welcome.