Hello, I bought new nice TV from your company about two weeks ago from now. Its 12 inches small, black, Samsung TV. I am writing a letter because I called your company week ago and there was nobody who could help me through. I was asking your employees to give me new one because this is out of order. They said they can not give me new one, only what they can do is repair the TV but only if I bring it to your office in downtown. I need this TV because I want to go for a camping also I want to relax there so I need my new portable TV. I ask you another time to give me new TV, its ok I can bring the TV which is out of order myself.