Dear sir or Madam,
I would like to know something about English course which I ordered on the net last month.
I booked on your web side English course and I haven't received a confirmation yet.
In addition I phoned to this school and take a message on automatic secretary. I haven't received anything answer.
I am very sad and disappointed because I can not plan my departure to England next month.
I will be grateful if you could confirm my participation in the course or give my money back. I can not wait longer.
I am looking forward to hearing from you