Dear Sir or Madam,
I am writing to report a fault with the new DVD player Manta 056 that I recently bought from your Gadget Shop on 25th January.
I've got few problems with this DVD. When I switch it on, there's no sound and I can't watch film. It's also very slow, I have to wait 10 minutes before it switch on. I can't also listen to my old CD's on it and it doesn't want to turn off.
I am enclosing the DVD player together with the receipt. I would be grateful if you could reapair the fault. If this not possible, could you send me a new one?
I look forward to hearing from you.