London SW3 RF8
With refernece to the above equipment and relevant invoice, I need your immediate help and assistance. The CD player that I have bought from you does not work. It arrived by delivery van in a broken state. I wrote on the driver's delivery note that the goods were damaged.
Subsequently, after plugging the player into my sound system, it failed to work. I have spoken to your Service Officer Stefan Moor in despatch and has asked me to put everythin in writting.
The goods are ready for your colletion and I need a replacement set by return. If a replacement set cannot be delivered this week then I require a full refund of the purchase price.
I look forward to hearing from you.