Dear Sir or Madam,
I am writing to complain about a book that I bought in your Internet Bookshop on 20th December 2006.
I have already bought some other books in your bookshop. I was satisfied with these products and decided to buy the next position from your catalogue. The new book was delivered on time, but when I took it out of the box, I was not pleased to find that some pages were missing. As if this wasn't enough, the cover was damaged.
I called one of the numbers listed in the packet. One of the members of your staff asked me to write the complain letter.
I would therefore be very grateful if you exchanged it for a new one or refunded me £30.
I look forward to hearing from you in the near future.