Dear Sir or Madam,
I am writing because I want to express my strong dissatisfaction with your cinema and the atmospthere which is ruling there.
In your cinema I was yesterday (on the first of March 2009). The film on which I went wore the name: 'Only love me'. When the film started I was unpleasantly suprised. The quality of the image was so bad that nothing was moments apparently on the screen. The sound he was so quiet that I heard nothing. I was disgusted, because the service during the show all the time walked on the room and banged the door and first of all the service talked loudly what prevented spectators from watching.
I went to the cinema because I wanted to relax and when I left the cinema I was nervous.
So I demand a full refund.
I look forward to hearing from you soon.