Customer Services Department
London SW12 7OP
Dear Sir or Madam ,
I am writing to complain about my mobile phone that I bought on 7th April from your website .
It sometimes stops in the middle of a song . To make it start , I have to turn the mobile phone off and then turn it on again . And when I want to send a message , it switch off .
I am returning the mobile phone to you with this letter. I would be grateful if you could repair the fault. If this is not possible , could you please send me a new mobile phone ?
I look forward to hearing from you .